Can I have international orders from AstroReality?
Yes, we support international shipping that covers most of the countries in the world.
How is the international shipping fee calculated?
If you are located in countries outside of the U.S., please notice that your shipping fee will be calculated according to the total weight of the items you purchase.
How many days should I expect to receive my items?
For regular products, please find the suggested business days for delivering to your country below. Please kindly notice that it is the estimated delivery day. All rights reserved by AstroReality.
United States: 5 - 7 business day
United Kingdom: 7 - 10 business days
Canada: 7 - 10 business days
Australia: 7 - 10 business days
Switzerland: 7 - 10 business days
Japan: 5 - 7 business days
Germany: 7 - 10 business days
Spain: 7 - 10 business days
Hong Kong: 5 - 7 business days
UAE: 7 - 10 business days
France: 7 - 10 business days
Netherland: 7 - 10 business days
How many days should I expect to receive my pre-order items?
For pre-order products, you can expect delivery in 30 days.
Customs & Import Fees
If you are located in countries outside of the U.S., please note that customs fees may be charged upon the package arriving the destination country.
You as the customer, will be responsible for all import duties and customs fees levied by the country you reside in. Please pay for these fees in order to release your package from customs.
The total amount of your order as displayed on the checkout page does not include customs and import fees. The carrier will inform you of any additional duties if required.
Please understand that AstroReality has no control over customs and import tax and we do not know exactly how much you will be charged as customs and import tax varies depending on the destination country.
Please note that if you refuse to pay for the customs and import tax, you will be responsible for the return shipping costs, which will be deducted from your refund. If your return shipping costs exceed your order amount, you will not receive a refund.
We accept exchanges and refunds on all our products within 30-days of purchase.
We only ask that the following requirements are met:
Item/s must be in original condition.
Item/s must not have been cracked, broken or altered in any way.
Unfortunately, we cannot accept any returns that do not meet above requirements.
Refund will only be issued excluding the original shipping and return label cost.
The shipping cost incurred for items and for returning to AstroReality in order to have an refund will not be covered nor be reimbursed.
AstroReality will not issue a refund for products which are not released due to the non-payment of duties, taxes, custom fees, and etc. to the country of the buyer’s location.
For a refund, the full set must be returned (inside and out). We cannot issue refunds for a partial return.